December 12, 2018

Lessons in Culture from the Hospitality Industry, with Dan Sachs

Episode 165:

Dan Sachs has an amazing and storied background in the restaurant industry, and now he works to bring the knowledge and wisdom he has gained over the course of his career to business professionals and entrepreneurs.

Dan is the President of Meerkat Restaurant Advisory, and serves as an instructor at the School of Hospitality Leadership as well as being named entrepreneur-in-residence with the Coleman Entrepreneurship Center at DePaul University. Dan owned and operated wine-focused restaurant brand BIN 36 from 1999 to 2015, and he is the co-author of the new book The Million Dollar Greeting, where he shares five key steps entrepreneurs can take to create a world-class culture in any business or industry.

As a professional consultant, Dan believes that any organization can benefit from a strong culture to improve profitability and develop workplace satisfaction throughout their team, regardless of the size of the business. This goal–to help businesses grow stronger and more successful–is what drives Dan in his work today.


You know the buzzwords: “values and culture,” “customer-focused”, “effective leadership”… but have you looked past the lingo to consider what those things truly mean in a real-world environment? I’d like to introduce you to Dan Sachs, a true expert in translating those oft-repeated corporate buzzwords into real action with powerful, lasting results.

Dan has a long history as a restaurateur and as an instructor of hospitality, so he truly understands how a company’s values, policies, and philosophy combine to form the unique DNA of the business. Dan has identified and studied the key ingredients required to become the kind of leader who inspires and motivates a team to success.

In this episode, Dan explains three different types of hospitality leaders–evangelists, transformers and pragmatists–and cites examples from his book of business leaders who exemplify those types. Dan explains how the types differ and showcase how leaders of each type achieve phenomenal results in their area of expertise regardless of the scale, size, and industry of their businesses.

Your company culture is one of the most powerful tools you have at your disposal to generate the energy and enthusiasm needed to power your organization’s journey to success. Listen to the episode and learn from Dan’s stories of leadership and vision!

Ways to contact Dan: